Terms of address in academic verbal interactions of E.F.L students and teachers at the University of Khenchela Case Study: First and Second year of English studies University of Khenchela.

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Abstract The primery objective of this dissertation is to investigate and describe the terms of address in academic verbal interaction at the University of Khenchela and more particularly at the Department of English. Problems on how EFL students and teachers use and address their verbal’s interaction in particular expressions of apologies , greetings and politeness are looked at. Chapter One discussed and described views and general trends on terms of address. Chapter Two explained the procedure undertaken to ensure the research methodology adopted. It provided reasons for selecting the descriptive method. It presented the Data and explained how they were gathered and distributed to the population. Details on how the terms of address were tackled and presented to the Fifty students of first and second Years were described. The findings obtained revealed the following : 1- The address terms has been directed to the setting in some contexts and to the social status in others. 2- The use of terms of address is therefore determined by the social value of the setting (e.g University , classroom …..etc.). 3 -The social status play a role in helping to choose the appropriate terms of address . People of high social status receive, for example, honorific titles whereas those of low status are only called by their First Names. The main Hypothesis set by the researchers was : « If the EFL population ( studentes )become aware of the importance of the terms of address , especially the expression of politeness and apologies…, the communication between them and their teachers will be more easy ». The hypothesis raised in this study was confirmed. First and Second years EFL students of the University of Khenchela at the Department of English were found not using all the expected terms of address.